IBT Privacy Policy


Integrated Business Technologies (IBT)

Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website or participate in the services we provide.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

IBT collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide IBT with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Provide data files for issue analysis and resolution in supporting the products we sell and support.

How will we use your data?

IBT collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Problem analysis and resolution.

When IBT processes your order, it may send your data to our suppliers Qlik and Oracle Netsuite for their licensing and 3rd level support.

How do we store your data?

IBT securely stores your data in secure cloud based enterprise systems.

IBT will keep your contact details until requested to delete it. Once the request has been received we will delete your data by manually removing it from the CRM system.

IBT will keep your support related data for the duration of the support call, typically until issue resolution. Once this time period has expired, we will delete your data by manually removing it from our helpdesk system.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

  • Qlik
  • Oracle Netsuite

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop IBT from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, send an email to [email protected]

What are your data protection rights?

IBT would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request IBT for copies of your personal data. We may charge you a
small fee for this service.

The right to rectification – You have the right to request that IBT correct any information you believe is inaccurate.
You also have the right to IBT to complete the information you believe is incomplete.

The right to erasure – You have the right to request that IBT erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that IBT restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to IBT’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that IBT transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: +61 2 8205 3917

Or write to us: [email protected]

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use Cookies

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our website

What types of Cookies do we use?

There are a number of different types of cookies, however, our website uses:

User Behaviour – IBT uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. The only information we have about your identity is the information you explicitly provide to us through submission of forms on our website. IBT does not share this data with third parties. We do analyse user behaviour in order to better serve you and other visitors. Tracking your activity through our site helps us make better decisions about content and design.

How to manage Cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy Policy of other websites

The IBT website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our Privacy Policy

IBT keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 June 2020.

How to contact us

If you have any questions about IBT’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]

Call us: +61 2 8205 3917

Or write to us at: Integrated Business Technologies Pty Ltd, Suite 406 Level 4, 84 Pitt St Sydney 2000

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that IBT has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.