Boots on the Ground

Our Service and Support Promise

IBT understands our regional and rural customers require genuine personal service and support
No matter where you are, in person

The country is in our blood too

We’ll visit you! We’ll meet with you face to face, not just on the phone or online.

We know our regional and rural customers require genuine personal service and support because our team are either from the country or have family in the bush (generations of them).

We’re not a faceless corporation, we’re local just like you.

In fact, fourth generation Murrami rice farmer and IBT Oracle NetSuite Practice lead, Alan Barton, operates our 1st regional office in Albury-Wodonga, having moved his family there from Sydney.

Join IBT’s lead Oracle NetSuite experts in discussion about how businesses can keep their accounting systems (and others!) up to date.

Never miss a crucial update again with IBT Oracle NetSuite. Oracle NetSuite is always up to date and always on time with automatic updates twice yearly, and the best part is they happen automatically.

IBT customer care since 1997 

IBT has been delivering professional IT services to corporate, government and small to medium businesses since 1997.

IBT Oracle NetSuite follows the same customer care process that IBT has delivered from the beginning.

  • make life easy for the customer
  • keep it within budget/preferably under
  • always work with the customer’s short and long term success and best interests in mind
  • use our experience to judge which new cutting-edge tech is genuinely beneficial and not just a fad

Your best is our best

IBT is the only Australian authorised Oracle NetSuite Solution Provider that will:

1. come and see you in person (not just once!)
2. keep in regular contact to make sure you’re getting the best out of your system
3. act on your behalf with the big tech corporates – so you don’t have to

IBT makes sure our rural and regional customers get the same attention as their city cousins.

We love using technology to level the playing field.

IBT NetSuite at 2020 Rural and Regional events

FarmWorld, Vic – 26-29 March

Agfest, Tas – 7-9 May

AgQuip – 18-20 Aug

Henty – 22-24 Sept 

See you there!

People we’ve met on our Roadshows

What some of you might call an old school approach, we call business as usual

That’s why IBT has an industry reputation of ‘marrying’ its clients

They tend to stay with us for many years, some for more than a decade

Take a look at what some of our customers say

 

IBT Customer – Auscott – Australia’s biggest grower, ginner and marketer of cotton

“Auscott engaged with IBT in late 2014. This included all stages of demonstration, statement of works resolution, reference checking, pricing negotiations, etc.

Auscott established relatively favourable terms for their NetSuite purchase, all aided by IBT sales support.

IBT were also fully involved with the deployment process. IBT staff were present at each of a series of sessions for business requirements definition.

Following this, IBT has provided ongoing support for the product and they were certainly very flexible in providing agreeable terms. They have demonstrated the ability to know when problems can be solved in-house and when they should involve direct NetSuite support.

IBT has also been understanding of our varying needs and they have arranged introductions to other organisations that supply specialist training and NetSuite scripting development”

CIO, Auscott

Serafin Machinery

1000 times better than a Telstra phone install that’s for sure


– CFO, Serafin Machinery

Wagga Wagga Business Chamber

Casey Wilson, Business Manager at Wagga Business Chamber, on their experience working with IBT’s Oracle NetSuite team.


– Business Manager, Wagga Wagga Business Chamber

Case Study

Cosmetics Manufacturer

This leading privately owned Australian cosmetics manufacturer and distributor has harnessed the power of working off one platform with NetSuite.
Because the platform can be updated in real time by all staff via an internet connection, they can completely trust that their inventory is accurate, deliver a better customer experience and benefit from accurate up to date financial reporting.
Adding subsidiaries to support growth is also a breeze to set up and customize with NetSuite anywhere in the world. Now the CEO knows exactly what’s happening at any time with his business here in Australia and at international subsidiaries.

1. NetSuite eased the growth of the company – when I added new sites needed and transfers between warehouses, all I had to do was open the internet and log on to NetSuite and away I went. It was 1 less thing I had to worry about
2. We can now make decisions in real time about our business
3. Our accountants love us! We can now answer any of their questions in a few clicks

Let’s talk!

For an informal discussion or obligation free demo contact us here.

Which NetSuite solution is right for you?

Save time, fill in our IBT Oracle NetSuite Starter Form.

Designed by our in-house experts, it helps determine which version of NetSuite could be right for your company and industry. One of our consultants will review and contact you with information specific to your needs. All information remains strictly confidential.

With the restrictions due to COVID-19, IBT Oracle NetSuite has moved their Boots on the Ground policy temporarily to Zoom.

It's business as usual for us, just in the cloud. Get in touch here